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About Us

Spartan Sports has been a prolific manufacturer and supplier of quality sporting equipment to the international market for more than 60 years. Spartan is now one of the most recognised names in world cricket, with international players such as Michael Clarke, Mitchell Johnson, MS Dhoni and Chris Gayle choosing to use its products.

Spartan offers an extensive range of products to get Australians active from the backyard to the beach and the test arena. Whatever your age and chosen sport, we provide quality products for netball, rugby league, rugby union, cricket, soccer, basketball, volleyball, touch footy as well as fitness, yoga and crossfit equipment.

Here are the Terms and Conditions (“Terms”) of shopping online from www.spartansports.com.au by Spartan Sporting Goods Pty Ltd, ABN 55 089 174 176 of 692 Military Road, Mosman NSW 2088 (telephone: +61) (“Spartan Sporting Goods Pty Ltd”). Please read these Terms carefully because by shopping through “www.spartansports.com.au” you are deemed to accept them:

Warranty Information

Warranty Conditions

  • All warranties provided are conditional upon family domestic use of the product (note the special cricket bat warranty details below)
  • All warranties apply to the original purchaser from where the purchase was made from official Spartan distributors only; they are strictly not transferable.
  • All warranties commence on the date of purchase
  • Any modifications made to the product will void the warranty.
  • Only fittings and accessories provided by Spartan should be used with Spartan products or your warranty may be invalidated.
  • Liability is limited to the faulty part, which will be repaired or replaced at our discretion.
  • The Warranty only applies to purchases made in Australia, and the item must be kept in Australia.
  • The Warranty will be void if the product fault arises from abuse, incorrect installation, inappropriate usage, weather related damage or Acts of god.
  • Having the product assembled by a professional assembler will not extend the warranty term.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Cricket Bat Warranty

A Cricket bat warranty is a goodwill gesture offered to repair or replace a bat that has suffered damage believed not to be the fault of the Customer. 

Bats will deteriorate even without use due to natural drying out in the willow. Warranty claims are assessed on a case-by-case basis and the course of action depends on the circumstances. A course of action may include repair, replacement or having the service performed again.

Spartan offers a 12 month Warranty on Spartan Senior English Willow Bats, Junior English Willow Bats & Kashmir Willow cricket bats. Replacement bats will have a maximum of 6 months warranty (from the time of replacement) except where the original bat is less than six months old.

A Bat will not be replaced due to handle break, edge or surface cracking but may be repaired under Warranty in the first season of use only.

Warranty claims on Bats over 12 months old, from date of purchase, will be considered entirely at the manufacturers discretion. There is no definite time that a Cricket Bat will last. The bat will deteriorate with use on the field and against bowling machine balls. It is recommended that you do not use a new SPARTAN bat against a bowling machine. Care for and maintain your bat to extend its life.

Please retain proof of purchase.

Guide to Warranty conditions for cost free repair or replacement of bats

  • None caused by dampness and swelling of toe
  • None on edge and toe cracks caused by inaccurate play
  • None to due to heat damage
  • None due to over oiling
  • None due to insufficient preparation

Principal Causes of Damage

  • Inaccurate Play
  • Unprotected Bat
  • Cheap hard balls
  • Dampness in toe/blade
  • Severe edging
  • Yorkers Hitting toe

There is definitely no warranty on products with:

  • moisture damage,
  • bat damage that occurs due to a lack of preparation (knocking-in) or
  • damage that occurs because of improper use. 

Bats must also be either extra-tecd or oiled correctly for a valid warranty. Labels/stickers are also to be kept on your bat or warranty may be voided. Bats with broken handles, cracks and other minor problems that occur within the time of our warranty will be sent to our bat maker for repair.

PROCESS OF REPAIR: It takes an average of 14 working days to assess and/or repair the problem.

When claiming a warranty, proof of purchase needs to be provided to by the customer. Proof of purchase is either a receipt (which is provided by the retailer with every purchase) or a valid bank statement.

 

Please remember:

Cricket bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal and has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries. Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in.

A cricket bat is NOT going to look new forever and cracks will appear on the willow.

The lifespan of a bat depends on how much it is used and how well it is taken care of. You should keep your bat out of excessively warm conditions and wet weather. A toe guard/shoe goo should be fitted for extra protection against toe damage.

Delivery Information

Spartan believes that quality products deserve a quality, reliable delivery service. We’ve partnered with multiple freight companies to ensure your products arrive as quickly and at the best rate possible.

We generally dispatch our goods within 48-72 hours of your order. Tracking details for all shipments is always provided.

Delivery Time Frames

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Refund or Replacement
Refund or replacement may only take place once an item is declared 'lost in transit'. In accordance with our courier's guidelines, items will be only be declared as 'lost in transit' if the item cannot be located 25 working days after dispatch.
If products are damaged from transit, we apologize for this and will require you to email through to our Customer Service team with your order number, full name, address and photographs of the damage. Our Customer Service team will assess and assist with repairs/parts replacement, and if the damages are not easily fixable, a replacement will be considered.

Front Entrance Delivery 
Deliveries are strictly door–to–door services, the courier will deliver to your front door location or to an accessible ground–floor entrance. Couriers are not obligated to enter any premises or homes and will enter at their discretion.

Non Ground Floor Deliveries and Steps 
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

No–one Home
If when the carrier arrives with your goods after pre–arrangement without an Authority to Leave Unattended and there is no–one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for charges for re–delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

Short Deliveries and Damage to Packaging

You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier's delivery note. If this amount does not exactly match what you have received, you must note the number of cartons on the carrier's delivery note.
Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at customerservice@spartansports.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.
Short deliveries and damage to packaging must be reported to Spartan Sports within 2 working days of signing. Neither Spartan Sports nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Availability

If, for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or email and provide you with options to amend, exchange, or cancel & refund.

Our delivery times can vary based on your location. Please see below as a guide.

Delivery Region

Estimated Delivery Time – Home Delivery

Estimated Delivery Time – Simply Collect

QLD Metro

1 - 3 Days

N/A

QLD Regional

3 - 5 Days

N/A

NSW Metro

1 - 3 Days

N/A

NSW Regional

1 - 5 Days

N/A

ACT

1 - 3 Days

N/A

VIC Metro

1 - 3 Days

N/A

VIC Regional

3 - 5 Days

N/A

TAS Metro

3 - 5 Days

N/A

TAS Regional

5 - 7 Days

N/A

SA Metro

3 - 5 Days

N/A

SA Regional

5 - 7 Days

N/A

WA Metro

5 - 7 Days

N/A

WA Regional

7 - 10 Days

N/A

NT Metro

5 - 7 Days

N/A

NT Regional

7 - 10 Days

N/A

 

Spartan will happily assist you with delivery enquiries. If you have not received your product 3 days after the above estimates, contact us on 1300 785 605.

Refund and Returns Policy

We are dedicated to your satisfaction. In the unlikely event that the goods are not of a satisfactory quality, are damaged or defective, or you wish to return goods for any reason within the terms of this contract, you need to follow the Returns Policy. Our standard Returns Policy applies to all purchases from the Spartan Sports Marketplace, all claims must be made within 14 days of purchase or within a reasonable time of awareness of defect and must be accompanied by proof of purchase. Please therefore retain the proof of purchase emailed to you from the Spartan Sports Marketplace as this is your proof of purchase to raise any claims. Spartan may reject claims which are not made within a reasonable time and/or where there is no proof of purchase. Please contact our customer service team should you notice any issues or defects with your product. Our team will deal with each case based on its merits and depending on the circumstances will either offer to refund or exchange a product provided if it is in a fully re‐saleable condition.

Spartan Cricket Bat Refund/Exchange Policy and Process

If for any reason you are dissatisfied with your Spartan Cricket Bat purchase from Spartan Sports Marketplace, we will assist you with an exchange or refund.

Items must be returned within 14 days of original dispatch date in a resalable condition (unwashed, unworn with the packaging & tags still attached). Please allow 14 days from the day you return your product for your account to be credited or your exchange product to be despatched.

If you would like to return your purchase for a refund or size exchange, please contact us via email at customerservice@spartansports.com.au or call via 1300 785 605. You will be provided with a Returns Authority number and further details will be emailed to you in relation to sending your product back.

 Faulty Items

Grade 4 & 5 Senior English Willow Bats, Junior English Willow Bats & Kashmir Willow Bats

Please contact us via email at customerservice@spartansports.com.au or call via 1300 785 605. Where possible, these claims will be replaced and if a replacement bat is not available a refund will be offered.

Claims for Senior Bats Grade 3 and above:

  1. A photo of damage to bat, along with a description of damage, style code of bat and purchase date is to be submitted to customerservice@spartansports.com.au for assessment. Email subject line must show BAT ASSESSMENT CLAIM to assist.
  2. Bat will be assessed and outcome advised on reply email.
    1. If bat is assessed repairable a BAT number is generated and bat is sent to Spartan for repair and return within 3 weeks.
    2. If bat is assessed unrepairable customer will be advised to destroy bat and a refund or store credit will be issued or replacement bat sent to customer. The above RA process applies for this outcome.
  3. Repairable bat is to be sent to:

SPARTAN SPORTING GOODS     

ATTN: BAT REPAIRS

692 Military Road

MOSMAN NSW 2088

1300 785 605

  1. If repair requires follow up please quote BAT number for assistance.
  2. Bat will be sent back to the customer when complete.
  3. There is a 6 month warranty on any repaired bat. 

SPARTAN EXCLUSIVE OFFERS / SALES / DISCOUNTS / FREE GIFTS:

  1. Spartan Sports may run promotions from time to time on their products
  2. offers will run for a “specified” “offer/ sale/ discount / gift item” period of time which will be notified by Spartan Sports Pty Ltd through our various promotional channels including all owned social media platforms / newsletters / website information etc.
  3. “Offer/ sale/ discount / gift item” are not transferable or exchangeable (including for cash). Part or parts of the “offer/ sale/ discount / gift item” will not be substituted for other benefits or items at the request of winners.
  4. If any element of the “Offer/ sale/ discount / gift item” becomes unavailable for any reason beyond the control of Spartan, a similar “Offer/ sale/ discount / gift item” of equal value will be awarded in lieu.
  5. Winners (and any person accompanying a winner in relation to a Prize) are responsible for any:
    1. taxes for which they may be liable as a result of a “Offer/ sale/ discount / gift item”; and
    2. expenses not specifically mentioned as being included in the “Offer/ sale/ discount / gift item” (for example, unless otherwise stated to form part of the “Offer/ sale/ discount / gift item”, accommodation, travel expenses, food or beverages purchased and all other costs, including travel insurance, are not included in the “Offer/ sale/ discount / gift item” are the responsibility of the winner/s and of any person/s accompanying the winner/s).
  6. The stated value of the “Offer/ sale/ discount / gift item” is based on recommended retail price of the product(s) (including GST) at the date of publication. Spartan Sports Pty Ltd accepts no responsibility for any change in the value of the “Offer/ sale/ discount / gift item” between that date and the date on which the “Offer/ sale/ discount / gift item” is delivered to a winner
  7. Customers can only get “Offer/ sale/ discount / gift item” during the specified Period.
  8. All decisions of Spartan and/or the “Offer/ sale/ discount / gift item” are final and binding on customers in all respects, and no correspondence will be entered into.
  9. The “Offer/ sale/ discount / gift item” may be forfeited (with no substitute offered) if the customer does not comply with any other Term & Conditions as specified herewith.
  10. Spartan reserves the right, in its absolute discretion but subject to relevant State and/or Territory law, to cancel the “Offer/ sale/ discount / gift item” and not award any without any prior notice:
    1. if no entry of sufficient merit is received; and/or
    2. if Spartan is unable to proceed with the “Offer/ sale/ discount / gift item” as a result of circumstances beyond its control including, without limitation, vandalism, hacking, computer virus or bugs, server breakdown, acts of terrorism, acts of God, civil unrest, strikes and power failures.
  11. Neither Spartan nor any Affiliate is or will be responsible for any lost, late, illegible, incomplete, postage due, misdirected or mutilated mail, any electronic miscommunications or failures, technical hardware or software failures of any kind, lost or unavailable connections, or failed incomplete, garbled or delayed computer or mobile phone transmissions (or any other event outside the reasonable control of Spartan Sports Pty Ltd or any Affiliate) which may limit or prevent an entrant’s ability to participate in the said “Offer/ sale/ discount / gift item” and/or collect, receive or be notified of any “Offer/ sale/ discount / gift item” and/or which results in any damage to, delay of or loss of a “Offer/ sale/ discount / gift item” during or after delivery.
  12. Customers agree:
    1. to be bound by these Terms and the general Spartan terms of use
    2. to comply with all reasonable conditions of use of a “Offer/ sale/ discount / gift item” and any reasonable requirements of any person or organisation that supplies a “Offer/ sale/ discount / gift item”;
    3. to conform to all applicable laws and regulations; and
  13. A failure by Spartan to enforce, or a waiver by Spartan of, any one or all of these Terms will not give rise to any claim or right of action by any person or entrant.
  14. These Terms constitute the entire agreement between the entrants and Spartan and supersedes and extinguishes any previous agreements, arrangements and understandings between them, whether written or oral, relating to the competition or any other subject matter set out in these Terms.
  15. These Terms are governed by the laws of New South Wales and are subject to the exclusive jurisdiction of the courts in New South Wales.
  16. For all enquiries relating to this competition please contact Spartan: customerservice@spartansports.com.au

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