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Spartan believes that quality products deserve a quality, reliable delivery service. We’ve partnered with multiple freight companies to ensure your products arrive as quickly and at the best rate possible.

We generally dispatch our goods within 48-72 hours of your order. Tracking details for all shipments is always provided.

Delivery Time Frames

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Refund or Replacement
Refund or replacement may only take place once an item is declared 'lost in transit'. In accordance with our courier's guidelines, items will be only be declared as 'lost in transit' if the item cannot be located 25 working days after dispatch.
If products are damaged from transit, we apologize for this and will require you to email through to our Customer Service team with your order number, full name, address and photographs of the damage. Our Customer Service team will assess and assist with repairs/parts replacement, and if the damages are not easily fixable, a replacement will be considered.

Front Entrance Delivery 
Deliveries are strictly door–to–door services, the courier will deliver to your front door location or to an accessible ground–floor entrance. Couriers are not obligated to enter any premises or homes and will enter at their discretion.

Non Ground Floor Deliveries and Steps 
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

No–one Home
If when the carrier arrives with your goods after pre–arrangement without an Authority to Leave Unattended and there is no–one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for charges for re–delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

Short Deliveries and Damage to Packaging

You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier's delivery note. If this amount does not exactly match what you have received, you must note the number of cartons on the carrier's delivery note.
Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at customerservice@spartansports.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.
Short deliveries and damage to packaging must be reported to Spartan Sports within 2 working days of signing. Neither Spartan Sports nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Availability

If, for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or email and provide you with options to amend, exchange, or cancel & refund.

Our delivery times can vary based on your location. Please see below as a guide.

Delivery Region

Estimated Delivery Time – Home Delivery

Estimated Delivery Time – Simply Collect

QLD Metro

1 - 3 Days

N/A

QLD Regional

3 - 5 Days

N/A

NSW Metro

1 - 3 Days

N/A

NSW Regional

1 - 5 Days

N/A

ACT

1 - 3 Days

N/A

VIC Metro

1 - 3 Days

N/A

VIC Regional

3 - 5 Days

N/A

TAS Metro

3 - 5 Days

N/A

TAS Regional

5 - 7 Days

N/A

SA Metro

3 - 5 Days

N/A

SA Regional

5 - 7 Days

N/A

WA Metro

5 - 7 Days

N/A

WA Regional

7 - 10 Days

N/A

NT Metro

5 - 7 Days

N/A

NT Regional

7 - 10 Days

N/A

 

Spartan will happily assist you with delivery enquiries. If you have not received your product 3 days after the above estimates, contact us on 1300 785 605.

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